How S/MIME Encryption works, Part II

As promised, here is part two of our S/MIME encryption series (how to encrypt your email on TouchDown for Android) by our awesome support master, Dragonfly:

First off, I open the email with the certificate attached. Entering the attachment list, I download and long press it to bring up a menu, and choose ‘import certificate.’

Long press on the attached certificate.

Choose import certificate.

I enter the password.

Enter the password.

This menu pops up, make any changes you want, and hit Ok. Contact your IT team if you’re not sure if you need to choose any of these settings.

Now I have the certificate imported, and can send out signed or encrypted emails. As I want to send an encrypted email to welovenitrodesk, I’ll grab their public key in an email they sent to me.

The signed email from welovenitrodesk. I apparently can’t spell sign.

I click on the key icon in the top right, and am prompted to validate the certificate, which I do. Now I have their public key in my store.

Click Validate.

The certificate is valid.

Now I compose an email to them and click the menu button, and choose ‘options’.

The device I used for this doesn’t have a menu button, so Touchdown generates a soft one. Different devices will look different, but it usually isn’t too hard to find the menu key on the compose screen. (If you don’t see a soft menu button, and are on a device running Android 3.x or above, you want to be using Touchdown HD instead of Touchdown for Smartphones.). Optionally you can also press the Options button on the blue toolbar.

Choose to sign and encrypt it.

And just like that, I’ve sent welovenitrodesk a signed and encrypted message.

Meanwhile, in welovenitrodesk, the signed/encrypted message decrypts perfectly.

Hope this helps users get a better understanding on how to use S/MIME functionality with Touchdown for Android. If you have any questions, please feel free to contact us at support@nitrodesk.com for any iOS queries. Thanks for reading!

New Demo – TouchDown for Android Beta – Swiping

Hi all beloved Android Beta users, do we have a treat for you! (and non-beta users, you can play this too ! )

Great new swiping feature on the latest build of Android beta:

Here are a few screenshots – what do you think?

Mobile Spaces and NitroDesk collaborate to provide robust mobile security

Out on the wires…

SILVER SPRING, MD – September 19, 2013 – Leading mobile security companies MobileSpaces and NitroDesk announced today a technology partnership to provide enterprises with a much more robust mobile security solution.  By harnessing the power of iOS 7, the companies have integrated NitroDesk’s Touchdown application with the MobileSpaces workspace to remove the need and limitations of any proprietary SDK to secure mobile devices. In fact, IT admins can now fully automate the provisioning of corporate email with any other enterprise app by simply assigning NitroDesk’s Touchdown application, the leading Microsoft® Exchange ActiveSync® solution for securing corporate email on mobile devices, to any MobileSpaces workspace.

The release of iOS 7 simplifies how IT organizations secure and deploy apps on Apple devices, eliminating the need for proprietary app ecosystems that limit app choice. Now enterprises have a standard method for securing their apps in a native container, as well as a seamless way to configure those apps for work use, giving them the freedom to create custom business workflows.

By using Touchdown, IT now has the foundational app necessary to secure every employee while the MobileSpaces workspace will give them the flexibility to provide each employee with the additional apps they need for their job.

“Now users can utilize the most secure and feature packed Exchange ActiveSync client in the world while using the MDM features provided by Apple, Inc while requiring no additional hardware infrastructure. This is a huge win for cost-conscious IT departments” says Ron Goins, COO of NitroDesk Inc

MobileSpaces 2.0 combines Apple’s iOS7 app management capabilities with app virtualization technology for Android to create a trusted BYOD workspace that supports any mobile app on any device. Now enterprises have a uniform way to secure and configure mobile apps on iPhone, iPad and Android devices allowing enterprises to focus on choosing apps for business and not worry about devices.

“MobileSpaces is pleased to be working with NitroDesk and we are excited that it demonstrates the new norm in mobile app security and provisioning,” said David Goldschlag, former VP Mobile at McAfee and now MobileSpaces CEO and co-founder. “The plug and play way our solutions work together unlocks the full potential of the mobile app economy and gives enterprises the freedom to choose any mobile app for work.”

For more information on how MobileSpaces 2.0 secures and empowers the app-centric enterprise, please visit MobileSpaces.com.

More on TouchDown:

With TouchDown, NitroDesk brings a cost-effective solution to IT departments – a completely secure email and productivity client utilizing Exchange ActiveSync that allows users to BYOD no matter what the device is, from Mobile devices such as smartphones, tablets and laptops, to desktops.  TouchDown keeps enterprise and personal data separate, and includes features such as remote wipe of enterprise-only data, AES-256 Encryption for an added layer of security, and support for  Information Rights Management (IRM) and Data Loss Protection policies.

“TouchDown on iOS7 now features TouchDown Nudge; Nudge incorporates the iOS7’s new battery optimized Background fetch technology to keep corporate data updated on the device without manual intervention.” says Ron Goins, COO of NitroDesk Inc

About NitroDesk Inc. 

Founded in May 2008, NitroDesk Inc. is the developer of TouchDown, a popular application that lets users synchronize their Android, iOS and Windows 8 and Windows RT powered devices with corporate email, contacts and calendar on their Microsoft ® Exchange Servers. NitroDesk currently operates its head office in Bellevue, Washington.

About MobileSpaces
MobileSpaces helps enterprises mobilize their applications, govern their data, and respect the privacy of their employees.  MobileSpaces offers a BYOD policy-managed workspace for iOS and Android that protects mobile enterprise apps and data against loss and leakage.  Founded in 2011 (as CellSec) by experienced enterprise security executives and engineers from McAfee and Check Point Software, MobileSpaces is headquartered outside of Washington, DC, has offices near Tel-Aviv, Israel, and is backed by Accel Partners and Marker LLC.  Learn more at MobileSpaces.com.

What do we have here?

That appears to be a Sony Smartwatch 2…with TouchDown synced.  Oh, yes, yes it is.

Yes, its secure – and really geeky cool.  Live updates, on your wrist.  Oh, the choices!!

Support for the Sony Smartwatch TouchDown is live now – and support for the Galaxy Gear is in development, and will be live shortly after release.  We can not confirm or deny our work for the iWatch…….

Switching to a slick new Samsung Android device?

This how to switch from one Android device to another tutorial comes from one of our Support Guru’s, Nitrodesk Nanny.  We thought you might need it soon with the new Samsung devices releasing September 25th…And yes, new TouchDown for Android release scheduled for late September!

One of the top 10 questions we receive over at support@nitrodesk.com is how to relicense TouchDown if you switch between Android devices. Let me walk you through it. It’s easy, I promise.

First, you need to download the 30 day free trial version of TouchDown, as it is the main application. You can download the application from the Google Play Store on your device or you can download from our website http://www.nitrodesk.com/purchase. Once you have it installed, configure it with your email account.

If you have Android OS 2.x on your device, you will want to download TouchDown for Smartphones.

If you have Android OS 3.x and above on your device, you will want to download TouchDown HD (for ICS/JB).

We are now ready to activate TouchDown!

You need to determine how you purchased the license originally. We now have several ways of purchasing a license key for TouchDown so this is important.

• Google Market/Play Store/Google Checkout
• Amazon Android App Store
• Esellerate

With Google Market, Google Play Store, or Google Checkout you need to download our license key application. This is called Exchange by TouchDown Key or TouchDown Pro Key. You can log into https://checkout.google.com  to  see which Gmail account you purchased with.

If you purchased via Amazon Android App Store, you will need to have the Amazon application installed and you will need to be logged in with the account you purchased with. More information can be found here: Getting Started

If you purchased via Esellerate you would have received a confirmation email. Within this confirmation email is the serial number you would need to type in to activate TouchDown. If you do not have your confirmation email you can also search for your order here: https://www.mycommerce.com/order-search

Read more at https://nitrodesk.zendesk.com/entries/25134096-How-to-Relicense-TouchDown

Nitrodesk Nanny

Dont you hate it when…

Don’t you hate it when you forget to turn off your Out Of Office (OOF) automatic reply?  And no on tells you that your email is sending out an automatic reply that states you will be back three weeks ago.  Somewhat silly in your personal email, and downright unprofessional appearing in your work email.  It is SUPER easy to change this and many other settings on TouchDown, even if you are away from your desk.  (which makes it possible to turn the OOF ON if your forgot to do so and you remember when you are at the airport!)

Lets use the Android Phone as an example.   Simply go to Settings, and then Advanced Settings.
Select Out of Office (OOF) reply

Make your choice

Diasble OOF turns off the automatic Out of Office Reply
Enable OOF sends out an automatic Out of Office Reply, which you can select be internal or external to your organization

Scheduled OOF allows you to specify exactly when the OOF starts and stops – I highly recommend this option if you are setting up your OOF since it requires no further action once you time away is complete.  If you need to add onto it because you are having way too much fun and need to stay away form the office longer, you can easily change this time frame.

 

So there you go!  No worries about leaving on a jet plane and suddenly realizing you are going to have to deal with tardy email responses, or even worse, remembering that you forgot to turn the OOF OFF (say that three time super fast!)

Did you know that we have a ton of how-to’s on all of the TouchDown functions in our Knowledge Database?

Solving Your Problems

TouchDown came about as a solution to a problem, that problem being; when Android phones first came to market there was no viable Exchange Sync client, native or otherwise.  But sometimes solutions have problems, that’s part of the price of progress.  So when you run into problems with TouchDown, you have a number of options to choose from, based on the type of issue you are facing or your preference for how to seek out a solution.

TouchDown E-Mail Technical Support – Support@NitroDesk.com  No matter what version of TouchDown you are using or what device/OS you have it installed on, our crack squad of US-Based support engineers will get you squared away, often the same day.

TouchDown Knowledge Base – If you prefer to sniff out the answer to your questions by yourself, then this is the place to do it.  If you don’t find the answer you are looking for, then you can submit a request from this site which is then handled by our support engineers.

TouchDown Google Group – Sometimes it’s nice to see that your problem isn’t so bad when compared to how others may be suffering, so why not cruise the Google Group to see how good you have it.  Crowd sourcing is an excellent way to find solutions to your problems, or lend a hand to a fellow user who is having the same issue you may have found a solution for.  Our CEO/Developer and I also like to keep an eye on things here to make sure as many people as possible get the help they need.  This is a great place to give feedback too, so come on by and let us know what you think.  Don’t forget to subscribe to the group so you can keep up to speed.

IdeaScale – Want to see a new feature added to TouchDown?  This is the place to let us know what you want to see in upcoming versions of TouchDown and if we can conceivably do it within the constraints of the OS, we will.  In fact, this is the core of our Mission Statement: “Our customers and their aspirations and needs are at the center of everything we do. We know we wouldn’t exist without them and their support and loyalty. The least we can do is build what they need and not what we think is cool.”

NitroDesk YouTube Channel – We host all of our video tutorials, demos and overviews on our YouTube page, so have a look around and stay tuned for new content.  If you want to see something new, just let us know in the comments below.

-Ben

Video Tutorial: TouchDown Personal Edition

Here is the first in our series of videos on How to Maximize Touchdown for your device. This brief video gives a great overview of our newest product, the Personal Edition.  Enjoy!

What kinds of videos would you like to see?

Don’t already have the fabulous Personal Edition of TouchDown? Purchase it at www.Nitrodesk.com